PRIVACY POLICY

Filiera Madeo srl (“Filiera Madeo,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.filieramadeo.us (the “Website”) or otherwise interact with us — including by sending us an inquiry through our contact form or by email.

By using the Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Website.

01

Who We Are

Filiera Madeo srl is an Italian limited-liability company with registered offices at Loc. S. Elia Fraz. Macchia, 87069 San Demetrio Corone (CS), Calabria, Italy. For the purposes of the EU General Data Protection Regulation (GDPR), Filiera Madeo srl is the data controller of personal information collected through this Website. For the purposes of the California Consumer Privacy Act (CCPA), Filiera Madeo srl is the “business” that determines the purposes and means of processing personal information.

You can contact us at any time at export@filieramadeo.it or +39 0984 957222.

02

Information We Collect

Information you provide to us. When you contact us, fill in a form, or request product or export information, we may collect: your name, company name, job title, email address, phone number, mailing address, the country in which you operate, and any other information you choose to include in your message.

Information collected automatically. When you visit the Website, we and our service providers may automatically collect technical information such as your IP address, browser type and version, device type and operating system, referring URL, the pages you view, the date and time of your visit, and similar usage data.

Information from cookies and similar technologies. See Section 6 below.

We do not knowingly collect special categories of personal data (such as health data, racial or ethnic origin, religious beliefs, or political opinions) through this Website.

03

How We Use Your Information

We use personal information for the following purposes:

• to respond to your inquiries, quote requests, and export questions;
• to manage business relationships with our distributors, importers, retailers, and food-service customers;
• to send commercial communications and product updates where you have requested them or where permitted by applicable law;
• to operate, maintain, and improve the Website and our services;
• to monitor and prevent fraud, abuse, and security incidents;
• to comply with legal, accounting, tax, customs, and food-safety obligations.

04

Legal Bases for Processing (GDPR)

Where the GDPR applies, we rely on the following legal bases:

• Performance of a contract — to respond to your requests and to enter into or perform a commercial agreement with you (Art. 6(1)(b) GDPR).
• Legitimate interests — to operate and secure the Website, to manage and grow our business-to-business relationships, and to communicate with existing commercial contacts (Art. 6(1)(f) GDPR).
• Consent — for non-essential cookies and for any direct marketing where consent is required (Art. 6(1)(a) GDPR). You may withdraw consent at any time.
• Legal obligation — to comply with applicable laws (Art. 6(1)(c) GDPR).

05

How We Share Your Information

We do not sell your personal information. We may share personal information with:

• our U.S. importer and distribution partners, where necessary to process an export or commercial request you have submitted;
• service providers acting on our behalf, including hosting and email providers, analytics providers, and IT support, under written agreements that require them to safeguard your information;
• professional advisers such as auditors, accountants, and lawyers;
• public authorities, regulators, and law-enforcement agencies where required by law or to protect our rights or those of others;
• any successor entity in connection with a merger, acquisition, or sale of all or part of our business.

06

Cookies and Similar Technologies

Our Website uses cookies and similar technologies to function properly, to remember your preferences, and to help us understand how visitors use the Website. A “cookie” is a small text file stored on your device by your browser.

We use the following categories of cookies:

• Strictly necessary cookies — required for the Website to operate.
• Preference cookies — remember your language and display choices.
• Analytics cookies — help us understand aggregate Website usage.

For details on the cookies used by this Website and how to manage your preferences, please see our Cookie Policy. You can also disable cookies in your browser settings, although some parts of the Website may not function properly as a result.

07

International Data Transfers

Filiera Madeo srl is established in Italy. If you contact us from outside the European Economic Area (EEA), including from the United States, your personal information may be transferred to and processed in Italy or other jurisdictions whose data-protection laws may differ from those of your country.

Where personal information is transferred from the EEA to a country that is not subject to an adequacy decision, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses.

08

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, to comply with our legal, tax, customs, and food-safety obligations, and to resolve disputes or enforce our agreements. When personal information is no longer needed, we either delete it or anonymize it.

09

Your Rights

If you are in the EEA, the United Kingdom, or Switzerland, you have the following rights, subject to applicable law: access; rectification; erasure; restriction of processing; data portability; objection to processing (including direct marketing); and, where processing is based on consent, the right to withdraw your consent at any time. You also have the right to lodge a complaint with your local data-protection authority.

If you are a California resident, you have the right, subject to certain exceptions, to: know what personal information we collect, use, and disclose; request a copy of that information; request deletion of your personal information; and opt out of any “sale” or “sharing” of your personal information as those terms are defined under the California Consumer Privacy Act (CCPA). We do not sell personal information.

To exercise any of these rights, please contact us at export@filieramadeo.it. We may need to verify your identity before responding to your request.

10

Children’s Privacy

The Website is intended for business customers, distributors, and adults with an interest in our products. We do not knowingly collect personal information from children under 16 years of age. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

11

Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. No method of transmission over the internet or method of electronic storage is, however, 100% secure, and we cannot guarantee absolute security.

12

Third-Party Links

The Website may contain links to third-party websites, services, or social-media platforms (for example, Instagram, Facebook, and LinkedIn). This Privacy Policy does not apply to those third parties, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third party before sharing information with them.

13

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or to applicable law. The “Last updated” date at the top of this page indicates when this Privacy Policy was last revised. We encourage you to review this Privacy Policy periodically.

14. How to Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Filiera Madeo srl
Loc. S. Elia Fraz. Macchia
87069 San Demetrio Corone (CS)
Calabria, Italy

export@filieramadeo.it
+39 0984 957222